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    In Episode #4 of the Support Leaders Podcast, we interview Lauren Cowher, Director of Customer Experience at Havenly. We talk about her experience at Princeton, working in healthcare, going back to study anthropology at Goldsmiths College, and then her first customer support role at WriterAccessd. Then we talk about how Havenly’s support team has grown...

    4: Lauren Cowher, Director of Customer Experience @ Havenly

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3: Andrew Spittle, Happiness Engineer @ Automattic

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2: Zach Bouzan-Kaloustian, Director of Customer Support @ DigitalOcean

In Episode #2 of Support Leaders, we interview Zach Bouzan-Kaloustian, Director of Customer Support at DigitalOcean. We talk about his time at Foursquare, Fab.com, and then growing with the team...

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In Episode #1 of Support Leaders, we interview Antonio King, aka “Tones,” the Director of Experience at Shinesty.com. We talk about customer support as the one night stand vs....

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1: Antonio King, Director of Experience @ Shinesty

Behind The Mic

Fletcher Richman

Podcast Host

Fletcher is the Cofounder & CEO of BubbleIQ. 

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The Support Leaders Podcast  interviews leaders in support all over the world to understand the tools, tactics, and training they use to create the best customer support teams and and the most amazing customer experiences.

We believe that great customer support starts with the people that lead support teams, and we want to empower those people with best practices from their peers across the globe. 

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Listeners of Support Leaders come from across the world. Join our community and subscribe to the podcast today! 

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